Frequently Asked Questions
Need help? Browse our most common customer questions below. Still have questions? We’re just a phone call or email away.
Do you ship overseas?
No, we currently only ship within the United States.
How long will it take to get my order?
Delivery timelines vary depending on your location and the items ordered. For in-stock items, you can typically expect delivery within 5–7 business days.
For more accurate shipping times or product-specific questions, reach out to us directly:
#: 800-305-2020
Email:support@calcoastophthalmic.com
Can I return my product?
We want you to be fully satisfied with your purchase. If a return is necessary:
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It must be requested within 30 days of purchase
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Items must be unopened and in their original packaging
To start the return process, please contact us:
#: 800-305-2020
Email:support@calcoastophthalmic.com
Which product is right for my practice?
Our experienced sales team is trained to help you select the right products for your clinical needs.
Schedule a virtual consultation and we’ll help guide you to the best solution.
#: 800-305-2020
Email:support@calcoastophthalmic.com
My equipment isn’t working — what should I do?
Our factory-trained service team is here to help get your equipment back up and running. We offer both in-house and on-site repair services depending on your location.
In-House Repairs
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Ship your equipment to our service center (available nationwide)
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Or request a local pickup if you’re located in eligible areas
For service inquiries:
Greg Payne
greg.payne@essilorusa.com
On-Site Repairs
On-site service is available in select regions. Contact us to schedule a technician visit.
#: 800-305-2020
Email: greg.payne@essilorusa.com